Tailored support services to suit client requirements
We help our clients to get the most out of their investment in content management technology by providing a range of support services to suit their needs.
Key areas of support include:
- Solving problems and keeping the website running smoothly.
- Rolling out the website to new markets and in new languages.
- Launching new enhanced services on the website.
- Updates and patches.
Support during the build phase
We can provide support services during the build phase of a project to help a client’s internal development team ensure maximum and efficient use of technology and achieve best practice standards.
Support when the system is deployed
After a solution is deployed, our support can help non-technical staff get to grips with the system. We design and deliver customized training material and events, which allow everyone who needs to use the content management system to fully understand its capabilities, how to use it and their individual role in the workflow.
Tailored maintenance and support packages
Our tailored on-going support packages allow us to resolve problems and queries as quickly as possible on behalf of our clients. We carefully assess the level of support a client requires, taking into account the financial cost to the business if the something goes wrong and provide full monthly reporting on issues and resolutions.
Our support plans can also include maintenance planning. This allows us to identify recurring tasks or issues, and make optimizations to the solution infrastructure that reduces potential problems in the future.